Theia Training terms and conditions for eLearning courses

The following constitute the terms and conditions to which applicants agree when booking any Theia Training eLearning courses (Terms and Conditions). Theia Training reserves the right to review and update these periodically. 

  1. Registration with Theia Training
    When booking onto an eLearning training course we require you to register and provide us with certain information about yourself. In doing this, you agree to:
  • Provide true, accurate, current and complete information about yourself
    • Inform us of any changes to your data, as necessary
  1. Booking an eLearning course

2.1 E-Learning courses can be booked via the booking forms available on the Theia Training website:

2.2 When you submit a booking for an online course, your submission represents an offer to Theia Training to book you onto the course you selected.  

2.3 Theia Training will accept your offer by sending you an email confirming that you have been booked together with information on starting your learning.

  1. Prices, discounts and sales taxes/VAT

Notice of new pricing will be given in advance, but Theia Training reserves the right to change prices listed without notice. 

  1. Payment

4.1 Fees must be paid at the point of booking via Paypal’s secure online payment process. If you have an applicable discount code this must be entered at the time of booking, as the discount cannot be applied retrospectively.

4.2 All major credit and debit cards are accepted. A receipt will be sent to you by email from Paypal confirming payment. Paypal will receive the information needed to verify and authorise your payment card and to process your order and is under strict legal and contractual obligations not to disclose this information to third parties. Please note that if you do not provide accurate details (including type of card and number) or if your credit card company does not authorise payment, your application will be deemed void. Theia Training will not accept any liability for costs incurred as a result of applications deemed void in this manner. 

4.3 Sales taxes (VAT, TVA etc.) may be charged at the applicable rate depending on the product and/or customer. 

4.4 Other payment arrangements are possible by direct contact with Theia Training, by emailing

  1. Prevailing terms and conditions
    Please note that this and all other Theia Training pre-contractual documentation shall not constitute an offer. All services provided by Theia Training are on the basis of these Terms and Conditions and if you wish to engage any Theia Training services we shall only provide them if you accept the Terms and Conditions.
  2. Theia Training eLearning courses

6.1 After booking onto an eLearning course you will be given access to Theia Training’s learning platform on Moodlecloud. You will have access for the period of time listed on Theia Training’s website that pertains to the course you sign up for, or the amount of time agreed by Theia Training. By enrolling on the course, you agree to these terms and conditions. If you do not agree to these terms, you cannot use the site.

6.2 Whilst we make every effort to keep changes to the site to a minimum, we reserve the right to make any amendments to the terms and conditions at any time to reflect changes affecting our business, including but not limited to, changes in technology, payment methods and legal and regulatory requirements. By continuing to use this site you agree to accept any changes made to the terms and conditions. 

  1. Ownership and intellectual property rights
    All Theia Training materials, whether on the Theia Training website, the Theia Training Moodlecloud platform, or at a Theia Training training day, are owned by Theia Training. All intellectual property rights in all materials available from Theia Training, including the design and text of all printed materials and the audio of all e-learning courses, are owned by Theia Training. When you are given access to Theia Training’s e-learning platform, you are granted a non-exclusive, non-transferable, revocable licence to use the Theia Training materials. No Theia Training content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without Theia Training’s prior permission. Any such use is strictly prohibited and will constitute an infringement of Theia Training’s intellectual property rights.
  2. Behaviour
    Theia Training reserves the right to remove any delegate from a training course whose behaviour is deemed inappropriate by Theia Training or its trainers. In these circumstances, Theia Training will neither refund any fees nor reimburse any other costs. 
  3. Trainers
    Theia Training shall provide such trainers to present the training course as it, in its sole discretion, deems fit and Theia Training shall be entitled at any time to substitute any trainer with any other person who, in Theia Training’s sole discretion, it deems suitably qualified to present the relevant course.
  4. Liability
    Theia Training does not accept responsibility for anyone acting as a result of information in, or views expressed on, its training courses including course materials. Opinions expressed are those of individual trainers and not necessarily those of Theia Training. Participants should take professional advice when dealing with specific situations.
  5. Technology
    Theia Training does not warrant that the provision of any content online will always be available or be uninterrupted, timely or error free, that defects will be corrected or that such content is secure or free from bugs, viruses, errors and omissions. 
  6. Content
    Theia Training’s courses are all professional development courses, for professionals or members of the public. None of our training courses can be interpereted as initial counsellor/teacher/other training.
  7. Cancellation
    Once payment for an eLearning course has been made, no refunds will be given.
  8. Non-attendance or non-finishing of course
    If you fail to attend or finish the course you are booked onto, we will be unable to refund the course fees.

Thank you for choosing Theia Training.

If you should have any questions or complaints, please contact us at contact@theiatraining and we will endeavour to find a solution as soon as possible.

This agreement shall be construed and governed in all respects in accordance with the laws of

England and Wales and any dispute or differences in relation to this agreement shall be subject to the exclusive jurisdiction of the English Courts.


Theia Training Privacy Policy

Theia Training understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Further, to the extent that we are data processors for you under data protection law, we will comply with our duties towards you under the GDPR, which include that we will:

– only act on your written instructions (unless required by law to act without such instructions);

– take appropriate measures to ensure the security of processing, including ensuring that people processing your personal data are subject to a duty of confidence;

– meet GDPR obligations including in relation to the security of processing and the notification of personal data breaches and data protection impact assessments, in providing subject access requests, in allowing data subjects to exercise their rights under the GDPR, in submitting to audits and inspections, and in providing you with whatever information you need to ensure that you and we are both meeting our GDPR obligations.

This Privacy Policy covers our website and all services we provide. Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when contacting us at any time for information purposes, online course participation or any of our services. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

In this Policy, the following terms shall have the following meanings:

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Theia Training, a limited company registered in England under company number 09831717, whose registered address is Theia Training, Box 149, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ.

2.0 Information About Us

2.1 Our Site is owned and operated by Theia Training, a limited company registered in England under company number 09831717, whose registered address is Box 149, 60 Water Lane, Wilmslow, SK9 5AJ. Our website is hosted on WordPress which provides us with the online platform that allows us to promote and sell our services to you. All our online courses use Moodlecloud as a platform. Our presentations are uploaded to iSpring Cloud.  We advise you to look at WordPress, iSpring, and Moodlecloud’s Privacy Policies before proceeding. We understand that your continuation in using our website and services means that you are agree with all aspects of their Privacy Policies and ours.

2.2 We are not VAT registered.

2.3 Our Data Protection Officer can be contacted by email at by telephone on 07597880359, or by post at Theia Training, Box 149, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ.  We are registered with the ICO, Registration Reference number ZA353305.

3. What Does This Policy Cover?

This Privacy Policy applies to your use of Our Site and Our services. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

4. Your Rights

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data;

4.1.2 The right of access to the personal data We hold about you (see section 12);

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 15);

4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you;

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to Us using your personal data for particular purposes;

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 15 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5.What Data Do We Collect?

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site [or on other websites that we operate or from other services that we provide]. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, however this may prevent them from engaging in certain Site related activities.

We receive, collect and store any information you enter on our website or provide us in any other way. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, phone number, and email address. Your personal information will be used for the specific reasons stated above only. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, service reviews, recommendations, and personal profile.  

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include: Technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version,time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL),clickstream to, through and from our site (including date and time), products you viewed or searched for’, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

In addition to the items listed above, depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:

5.1 name;

5.2 date of birth;

5.3 gender;

5.4 business/company name;

5.5 business/company demographics;

5.6 profession/job title;

5.7 contact information such as email addresses and telephone numbers;

5.8 demographic information such as postcode, preferences, and interests;

5.9 IP address;

5.10 web browser type and version;

5.11 operating system;

5.12 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

6. How Do We Use Your Data?

We collect such Non-personal and Personal Information for the following purposes:

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

6.2.1 Providing and managing your Account;

6.2.2 Providing and managing your access to Our Site;

6.2.3 Personalising and tailoring your experience on Our Site;

6.2.4 Supplying Our services to you for example: tracking your progress in an enrolled course, providing feedback, grades and certificates, and other learning purposes.  (Please note that We require your personal data in order to begin working with you);

6.2.5 Personalising and tailoring Our services for you;

6.2.6 Replying to emails from you;

6.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by following the unsubscribe link on any marketing email we send you);

6.2.8 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

6.2.9 With your permission use your feedback to improve our services and promote our services to other parties;

6.2.10 Contacting you by telephone if necessary.

6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 Third parties (including Facebook, Twitter, Instagram, YouTube, Google+ and any other services we employ) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

6.6.1 If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [] or send us mail to: [Box 149, 60 Water Lane, Wilmslow, SK9 5AJ];

6.7 Your data and course interaction (for example Forum postings) may be visible to other participants in our courses.

7. How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

7.2 Your data will be held securely on a database that follows strict Data Protection Guidelines.

7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

7.4 Steps We take to secure and protect your data include:

7.4.1 Restricted access to authorised persons of any internal systems.

7.4.2 Compliance with industry standard regulations in the management of data through online services.

8. Do We Share Your Data?

8.1 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

8.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

8.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

8.4 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Theia Training will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

9. What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

11. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact us for more details at or using the contact details below in section 15.

12. Our Use of Cookies

Session cookies – these are temporary and are deleted as soon as you close your internet browser. If you wish to restrict or block the cookies which are set by any website – including the Theia Training website, you should do this through the browser settings for each browser you use, on each computer or device you use to access the internet. Please be aware that some of our services may not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser.

By using Our Site you may also receive certain third party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for e-commerce, managing your online account and how you use our website. In addition, Our Site uses analytics services provided by Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site.

You may wish to visit which contains comprehensive information on how to do this on a wider variety of browsers including mobile internet browsers.

By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy. Any such changes shall appear here and will become effective immediately. Your continued use of our websites is taken as confirmation that you agree to any such changes.

13. Our IP Rights

Our materials are copyright and may only be used by the person who is registered for the training course. You agree to use your best endeavours to prevent any breach of our intellectual property rights, and to assist us in taking action against anyone responsible for such breach. You will inform us of such breaches of which you become aware. In the case of breach we may notify any appropriate professional body, and the police, and bring legal proceedings against those responsible. Action which may cause us to do that would include providing your login details and password to other people or otherwise allowing others to see copies of our materials. We monitor the IP address of computers accessing our online materials and will notify you of any suspicious usage.


We always endeavour to state the law clearly and accurately, but neither Theia Training Limited nor individual contributors can accept liability for losses caused by accidental errors in our materials. We may from time to time answer questions from subscribers. That is done on a voluntary basis and neither Theia Training Limited nor the individuals involved accept any liability for the consequences of reliance.

14. Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. We will normally communicate with you by email. You agree to notify us of any change to the email address we should use, and to ensure that messages from are not blocked by your spam filter. If any communication we send to you does not get through as a result of such failure, it will be deemed to have been received by you.

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at, by telephone on 007597880359, or by post at Theia Training, PO Box 149, 60 Water Lane, Wilmslow, SK9 5AJ. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

15. Changes to Our Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.